Returns & Exchanges

Return & Exchange Policy

At AceofGains Apparel, we stand behind every piece we create. Our mission is to empower you to Achieve Greatness, Conquer Challenges, and Exceed Expectations—and that includes your experience with us. If something isn’t quite right, we’re here to help.

Return Eligibility

Due to the small size of our business, we unfortunately are unable to offer refunds at this time. However, we do offer exchanges for store credit on eligible items. We believe in helping you find something you truly love, and we’re happy to assist you in choosing a different size, style, or product through our exchange process. 

Exchange Policy Overview:

  • Exchanges must be initiated within 14 days of the delivery date.

  • Unworn and unwashed.

  • In the same condition you received them .

  • Free from stains, scents, or signs of wear.

If an item is returned to us damaged, worn, or in an unsuitable condition, we won't be able to give you any in-store credit to process your exchange. All items are inspected on return.

When will I get my In-store credit?

This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for an exchange at our warehouse.

GOOD TO KNOWS...

  • 📦 No refunds: We do not offer cash or card refunds. Only store credit is issued for approved exchanges.

  • 🕒 14-day window: Exchange requests must be made within 14 days of receiving your order.

  • 👕 Item condition matters: All items must be unworn, unwashed, and in original condition with tags still attached to be eligible.

  • 💳 Store credit never expires: You can use your credit at any time — no rush to decide!

  • 🚚 Return shipping is your responsibility: Unless the item arrived damaged or incorrect, customers cover the cost of sending it back.

  • ❌ Final sale items are not eligible: Clearance, sale, or marked "final sale" items cannot be exchanged or credited.

  • 🧵 Small brand, big care: We’re a small business, so every order means a lot. This policy helps us maintain fairness and sustainability.

How to start an exchange

To begin your return or exchange, please contact us at support@aceofgainsapparel.com with your order number. Our team will guide you through the next steps. Keep in mind that the total process can only be completed after we receive the returned item or items, so this can take a while. We apologize in advance for any inconveniences. 

Shipping for exchanges

Customers are responsible for return shipping costs associated with exchanges unless the item arrived damaged or there was a mistake on our end. We recommend using a trackable shipping service to ensure your return reaches us safely.